How Can I Return a Product?

If you are dissatisfied with your order for any reason, including a change of mind, you may return it for a full refund, subject to the terms and restrictions listed below.

If you ordered more than one item, you may choose to return only part of your order. We will not accept responsibility for products returned to us by mistake.

We provide a full refund for eligible returned items. Return requests must be received within 28 days of the original order date.

Please return any product within 28 (twenty-eight) days of receiving your order. Items should be placed in their original packaging or securely wrapped using suitable packaging materials where appropriate.

Return Address

Please include a copy of your dispatch note with the returned items and send them to:

Naturefuel Ltd
124 City Road
London
EC1V 2NX
United Kingdom

Unless you received complimentary promotional items with your order, we reserve the right to deduct the retail value of any complimentary item that is not returned from your refund.

Unless otherwise stated, complimentary items must also be returned.

We accept returns, replacements, and exchanges within 28 days of product delivery, provided the return complies with the original order.

How Do You Replace?

If you receive damaged goods, you may request a replacement at no additional cost.

All replacement requests must be submitted within 28 (twenty-eight) days of the original delivery date.

Replacements are subject to stock availability. If the product is temporarily out of stock, you may either wait until it becomes available again or request a full refund.

How Do I Exchange?

If you are not satisfied with the product delivered to you, you may request an exchange.

Exchange requests must be submitted within 28 days of the original delivery date.

You may exchange the purchased product for another item of equal or higher value. Any price difference and applicable shipping charges must be paid by the customer.

Exchanges are subject to product availability. If your preferred item is unavailable, you may request a full refund instead.

Refunds

Once we receive the returned goods, your refund will be processed as quickly as possible.

Refunds will be issued using the same payment method or account originally used for the purchase.

Refunds are typically processed within 7–8 business days after we receive the returned goods.

Delivery charges will also be refunded if:

  • You received the wrong product.
  • The product was damaged or defective.
  • You are exercising your statutory rights under the Distance Selling Regulations cooling-off period.