Our cancellation and return policy allows you to cancel an order, seek a replacement or exchange for
any ordered items, or return the product and receive a full refund. Customers can request a
replacement, exchange, or return online using their account, email info@naturefuelltd.com, or call
01202800908.
How to cancel an order?
If you ordered online, you can cancel your order before it is shipped. If the order has been paid, you
will receive a refund for the whole amount. You may cancel your order even if the item has already
been shipped but has not yet been delivered. Once the original merchandise is returned by the
courier, your refund will be handled. Requests for cancellation of the goods can be initiated on your
order or the order in total via email to info@naturefuelltd.com or by contacting customer services at
01202800908
How long do order cancellations take?
If you request to cancel your order, we must ensure that the shortest possible cancellation and
reimbursement period is established. You will receive regular updates. If you have not received your
order but we understand that you merely declined delivery, we will issue your refund as soon as we
return our delivery, assuming you have already accepted the products. If you got the items, please
return them to us at the address mentioned below, and we will process your refund as soon as we
receive the cancelled items.